FAQ's
Why use a petsitter and not board my pet?
- Reduced stress – Your pet remains in its own familiar, secure setting.
- Diet and Exercise – A normal diet and routine are followed. Daily walks are part of our service. Exercise serves as a mischief deterrent and is good for your dogs health. It is also and important way to alleviate separation anxiety.
- No travel trauma – Traveling to a family member or friends house, or to a boarding facility may upset your pet.
- Health and Well-being – Less exposure to illness of other animals when your pet stays in its own environment.
- Loving Care – Your pet receives personalized attention and love while you are away.
- Benefits for your Convenience – You won’t need to spend time transporting your pet to and from another location.
- Peace of Mind – You can enjoy time away from home knowing your pet is being cared for by a professional who will put your pets needs first.
- Security – We alter lights, close blinds and take in your newspaper to give your home that “lived in” look.
Why use a petsitter vs. doggie day care?
We feel that your pets routine should not be disturbed. By boarding your pet, you are risking their well-being, health and comfort. Having a professional pet sitter come to your home is second to having you there.
Why can’t I just have my neighbor let my dog out?
Our petsitters are equipped to provide professional pet care and service. They are provided with the needed tools to give you the best care possible. Honesty and integrity are vital to our organization and we only hire experienced sitters with the highest quality ethics.
Will you come every other day?
No.
Do you have references?
We are happy to provide references upon request.
Are you insured and bonded?
Yes.
Does my dog need to go on a leash?
Yes, even if trained to stay in the yard, it is our strict policy to always keep your pets on lead while in our care. This insures we have control over any unforeseen circumstances. There is a leash law in Connecticut as well. Click for link to law.
Do you have a cancellation policy?
Please call regarding the policy.
How do you handle my keys?
Keys should be given to your sitter during the initial consultation. Most clients have us keep their keys on file so we are always ready for future service at a moments notice.
How much notice do you generally need?
One week for new clients and 2 weeks (at least) during holidays and peak vacation times.
Do I pay for your services before or after my return?
Payment is due at the start of service.
Can I call or email to get updates on my pets?
Yes, we understand how important it is to you to know your pets are doing well. We are happy to respond to emails or phone calls to give updates.
What do I do if my pet requires medication or is on a special diet?
We are happy to administer medications per your instructions and follow your pets special diet.
What if an emergency delays my petsitter?
At WHPS, we work as a team. If an emergency delays a petsitter,
a backup is readily available.
What do I do if my dog has never been left alone before or suffers from separation anxiety?
Many dogs experience separation anxiety. In extreme cases medication is needed, but in most cases exercise is a good alleviator. When dogs are left alone, they may bark constantly, destroy furniture, chew belongings, become very stressed out and even have accidents. A break in the day provides the focus and stress relief these animals need.